Support

Getting Started

How do I install the Trial?

I accidentally closed the introductory WriteMapper tutorial / guide. How do I open it up again?

Do you have a full list of all keyboard shortcuts available on WriteMapper?

How do I figure out the order or hierarchy in which the nodes of a WriteMap export?

How does the free trial work? What are the limitations of the free trial?

My download of the trial failed midway through, and wasn’t able to complete.

What’s the link where I can download the WriteMapper app?

When trying to start the app on macOS, the app crashes with the message "WriteMapper cannot be opened because of a problem".

How do I access the Preferences menu to change the app's settings?

I tried WriteMapper out a while ago, and would like to try it again now. How do I get my trial period reset?

Purchase

What do I get after I purchase WriteMapper?

Are there any plans to include WriteMapper in SetApp, the Mac App Store, or Microsoft Store?

Can I make payment with PayPal?

What payment methods do you accept?

I’m a university student / teacher / school staff: is there any education pricing or discount available for WriteMapper?

My school’s email address isn’t being accepted for education pricing in the WriteMapper store.

Can I split or share the cost of a Double or Group license between myself and others?

Do you have a refund policy?

License

I’ve bought a license, now where do I enter my license codes to use them?

Can I continue to use the same WriteMapper license code when I upgrade or change computers in the future?

How does licensing work on the iPad or iPhone?

I don't have access to my computer anymore / I reformatted my computer. How do I deactivate or reset my license code that was used on it?

Can I gift or transfer license codes to another person?

How do I know if my license code is meant to be used with WriteMapper 2 or WriteMapper 3?

Platforms / Operating Systems

What are the minimum versions of platforms or operating systems required for WriteMapper to work on?

Are there any plans to bring WriteMapper to other operating systems / platforms, such as Windows, Linux, iOS for iPad and Android?

Is the Apple M1 Silicone chip supported on Mac computers?

Are my WriteMap files compatible across different operating systems and platforms?

App Updates

How do I check which version of WriteMapper I have?

How do I check whether there are updates available for my version of WriteMapper?

How do I update WriteMapper to the latest available version?

How do I upgrade from WriteMapper 2 to WriteMapper 3?

Are my WriteMaps (.writemap format files) compatible across WriteMapper 2 and WriteMapper 3?

Feature Requests

Can I include or insert images or screenshots in the node content editor?

Can I export my WriteMap to PDF?

Can I export my WriteMap to an image, such as a PNG or JPEG file?

Do you support iCloud Drive, Dropbox or other kinds of third-party cloud-based sync across my devices?

Can I import Freemind or OPML format files into WriteMapper?

Can I edit the contents of a node in Markdown or TeX?

Bug and Issue Reporting

I found a bug or issue in the software, how do I report it to you?

Learning More

Where can I get updates on future releases and news related to WriteMapper?

How do I find out more about everything that's in WriteMapper to help me master it?